The Framework Agreement
Every corridor begins with a bilateral document, not a platform account.
1
Scoping Call
We review your programme's expected volume, procedure mix, and existing compliance requirements together.
2
Due Diligence Access
Direct access for your review team to our clinical partners — facility calls, treating-physician introductions, and accreditation documentation, arranged on request.
3
Framework Agreement (MOU)
A signed bilateral document defining treating hospital network, data-sharing terms, capacity allocation, reporting cadence, and a named liaison on both sides.
4
Named Escalation Contact
A single accountable point of contact for your institution, not a general support queue — for anything that needs to move faster than routine.
5
Quarterly Review
Capacity, outcomes, and reporting reviewed together on a fixed cadence — not left until something goes wrong.
Data Sovereignty
Where your patients' data lives, and who can see it.
Encrypted in Transit & at Rest
All clinical records and communications are encrypted end to end, consistent with the same standard applied to every patient on the platform.
Access Limited by Role
Only clinicians and administrators you designate can see a given patient's record — not your entire institution by default.
Retention Terms You Set
How long records are retained after a patient's care concludes is agreed as part of your framework agreement, not decided unilaterally by the platform.
Auditable Access Log
Every access to a patient's record is logged and available to your institution on request — a genuine audit trail, not a claim.
Dispute & Escalation Process
What happens if your institution and a treating hospital disagree on whether a milestone was actually met.
1
Payment Stays Held
Funds for a disputed milestone remain held — never released while a disagreement is open.
2
Named Reviewer Steps In
Your escalation contact and ours review the clinical record together, not an automated decision.
3
Resolution, Documented
The outcome and reasoning are recorded against the referral, forming part of your institution's own audit trail.